Policies

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

CALL FOR QUOTES ON LENSES NOT LISTED IN PRICE LIST.

TERMS:

• All stock sales net. (No Discounts)
• Customer agrees to pay 2% per month service charge on items that remain unpaid 30 days and over.
• Credit balance is redeemable for merchandise only.
• Customer agrees to pay all court costs plus attorney’s fees of 15% of the then unpaid balance if this matter must be referred to an attorney for collection.
• Accounts must be current to participate in all incentive programs and special pricing programs.
• A $30.00 service charge will be assessed for any check returned for any reason.

CREDITS / WARRANTIES:

• Credits may not exceed 10% of your current monthly gross expenditure with P.O.G.
• In order to receive a credit, you must remake the job with P.O.G.
• All requests for credit must be accompanied by the original invoice # and remake # on the remake forms we provide. If our form does not accompany a credit, there will be a $2.00 fee deducted from the credit amount given.
• All lenses must be returned to P.O.G. in order to ensure that your account receives the appropriate credit.
• All returns must be presented within 60 days of replacement invoice date.
• Inspect your RX’s carefully before processing. Lenses subjected to additional processing in your lab indicate that you have accepted the RX.
• Credits/Warranties will not apply if an account is non-active with our labs.
• Credits will be issued within 7 days from when they are received. You will receive a credit memo in your next scheduled shipment.

GUARANTEE SERVICES:

If a guarantee order is placed before 2:30 p.m. (CST) and we have the lenses in stock,   we will guarantee it goes out the same day or the lenses are free.  Only applies to uncut lenses and cannot be AR coated.  Other restrictions may apply.  See page 15 in our Price List for more information.

PRIORITY SERVICES:

Available on any job type, only insures your job will be expedited as quickly as possible.  See page 15 in our Price List for more information. 

NOTE:  To ensure accuracy, please call or fax in remakes or changes on previous orders.  Do not send remotely.

CANCELLATION / RX CHANGES:
Orders cannot be cancelled or changed once they have been placed in process. Rx changes made after work is in process will be charged at regular price less a 25% discount. These charges will be in addition to the original price.
There will be no credit issued for patient cancellation.

TELEPHONE / INTERNET ERRORS:

• All phone orders will be read back and accepted as being correct, any error will be billed with a 25% discount upon return of original lenses.  These charges will be in addition to the orginal price. 
• Internet orders submitted will be accepted as correct, any errors will be billed with a 25% discount upon return of original lenses.
• Finished stock lens orders will not be accepted or processed remotely.  They will be processed at a surfaced lens price. 

PROFESSIONAL ERRORS:
A courtesy discount of 25% of the Rx costs, including extras, will be made on prescription lenses due to professional error e.g.: power changes, axis, add, tints, PD, segment location or change in lens style. Discount will be given upon return of lenses within 60-days from original order.
Professional errors will be limited to a one-time remake and may not be used if a non-adapt is already used.

PROGRESSIVE LENS NON-ADAPTS:

• In the event that a patient is not able to adapt to their progressive lenses, replacement single vision or lined bifocal lenses will be processed at no expense to you within 60 days of the original delivery.
• Should the patient decide to try a different progressive lens, we will credit the less expensive lens.
• Any additional treatments (i.e. tints and coatings) or edging services will incur remake charges.
• P.O.G. will bill replacement lenses with a notation of credit pending. We will issue credit upon return of the old lenses with a completed remake form with the original and replacement invoice numbers.
• Non-adapts will be limited to a one-time remake. Professional error cannot be used if non-adapt is already used.

PATIENT OWN FRAMES / LENSES:

• Patient’s own / old frames or lenses are accepted for processing only at the patient’s own risk. POF processing failures will be returned to your office along with the lenses, where a similar frame can be selected from your display.
• P.O.G. is not responsible for any breakages that may occur on lenses sent to be edged down into a frame or additional processing (e.g., tint or A/R added.)

LENSES:
SCRATCH COATINGS: Is warranted for 1 year, one time replacement.

COURAGE COATING: Is warranted for 2 years, one time replacement. 

NOTE: Lenses must be replaced in identical form. A maximum of one replacement per RX order is allowed. Front surface scratches due to normal use will be covered; however, abuse of the lens will not be covered. Scratch warranty will be approved per P.O.G.s' discretion. Safety lenses carry no warranty.

DRILLED RIMLESS & GROOVED RIMLESS:
Rimless RX’s fabricated in trilogy or 1.60 and above will be warranted for cracking or breaking for a period of 1 year, 1 time. (Normal wear.) RX’s fabricated in polycarbonate will have a 90 day warranty. Drilled rimless or grooved rimless orders processed in cr39 or mid-index; Sunsensors or Instashades will carry no warranty.

COMPLETE FRAME INFORMATION:
Complete frame information is needed in order for calculations of lens thickness and decentration to be accurate. P.O.G. will not honor credits for lens thickness issues, unless the complete information was given at the time the order was placed. (E.g., frame shape from shape chart, A, B, DBL and ED.) If lenses are being returned for thickness, they must be edged in order to receive credit.

ANTI-REFLECTIVE COATINGS:

NOTE:  Applying AR to any lens voids the manufacturer's warranty and the following policies apply:

IN-HOUSE AR*:

• Basic Coating: This AR Coating has a one-year one-time warranty. Lenses must be sent in for strip and recoat.
• PLUS Coating: Is warranted against defects for one year, should the coating be found defective the lenses will be replaced. This is limited to the original Rx in the same material and frame. Customer must return old lenses accompanied by both invoice numbers in order to receive credit.
• Premium Coating & Elite Coating: Is warranted against defects for two years, should the coating be found to be defective, the lenses would be replaced. This is limited to the original Rx in the same material and frame. Customer must return old lenses accompanied by both invoice numbers in order to receive credit.

OUTSOURCED AR*:

• CRIZAL/ALIZE/TEFLON/HOYA AR:  Lens replacement 1 time 2 year. P.O.G.s' standard credit policies still apply.

*NOTE:  P.O.G. will only give credit for defective coatings; We will not credit for damage caused by improper care.  Additional services (e.g., coatings and tints) will be charged at full price.  All warranties are at P.O.G.s' discretion. 

RETURNS:

• All semi-finished, stock lens or special order item returns must be accompanied by an invoice number and RA# provided by P.O.G. (A 20% restocking fee will be applied.)
• All returns are at P.O.G. 's discretion.
• Special order items ordered that P.O.G. does not carry in our inventory are non-returnable.
• This includes but is not limited to: frames, special order lenses, lab supplies, custom clip ons, lens blanks, etc.
• Contact lenses carry no warranty. 

MISC:

P.O.G. provides customers with packing slips for items that are sent to us.  Please enclose a complete packing slip.  Upon receipt, we will verify the contents.  P.O.G. will not be responsible for any missing items if a packing slip is not enclosed.  If sending via UPS, please keep your tracking number for quick and easy reference.  Packing slips are also available to print on our web site under the Current Customer tab. 

(Effective January 2010)